In an unplanned and unorganized fashion, Vicky and Joe resume their conversation from last week about hostage negotiations. If you missed it, there are five stages to being an effective hostage negotiator. Vicky and Joe dive into the first stage, which is active listening. How can you be a good listener? Tune in to the show to find out more!
Key Takeaways:
[2:20] Vicky and Joe were at the pub Sunday night and…
[3:55] So, what’s the topic for today’s conversation? Hostage negotiations!
[4:35] Joe does a quick recap of the 5 stages to a successful hostage negotiation.
[7:35] Okay, Vicky is holding the chickens hostage, what should Joe do?
[8:35] If you’re dealing with a psycho chicken hostage-taker who needs eggs for cake, you now know what you have to do.
[8:45] How does this hostage situation apply to business?
[11:50] Another strategy hostage negotiators use is effective pauses within the conversation.
[14:05] Pointing at people is really aggressive. This is why they use the ‘Thumb of Power’.
[17:55] Mirroring is an important tactic. Repeat the last few words of what the customer said to let them know you’re listening.
[21:10] If something is not clear to you, be sure to clarify!
[24:50] Next week, Vicky and Joe will discuss the second stage to being a good hostage negotiator — the effective use of empathy!
Mentioned in This Episode:
Businessforsuperheroes.com/inner-circle
Businessforsuperheroes.com/borrow-my-brain